Help Center

Mentees book sessions directly from the conversation page. They click the "Book a meeting" button, which shows your available time slots. They pick a slot, confirm, and both of you receive a calendar invite. You don't need to do anything — just show up.

When you first start a mentorship, both you and your mentee will see a banner in the conversation explaining how to book. As a mentor, you can also click "Send booking instructions to mentee" in that banner to send them a message with step-by-step instructions. You can also just message them directly — the booking button is at the top of the conversation.

Go to Availability in your account settings. You can set recurring weekly time slots (e.g., Tuesdays 2pm–5pm). Mentees will only see and book during these times.

Video calls happen right inside the conversation. When a meeting is about to start (within 15 minutes), a "Join" button appears in the conversation. Click it to start the video call. Both participants join from the same conversation page — no external links or apps needed.

Set up your bank details in Earnings. After each completed session, you are paid a fixed per-session rate automatically. You can view your full earnings history and invoice details on the same page. No manual invoicing required. You can also choose to donate your session fees — donated fees go into a pool to fund mentorships for others who need them.

Mentees manage their own bookings — they can cancel as long as it's more than 24 hours before the session. To reschedule, they cancel the existing session and book a new one. If you can't make a session, you can decline the calendar invite and the session will be automatically cancelled. Sessions within 24 hours cannot be cancelled through the app.

All communication and sessions should happen within MentorSub. This ensures sessions are tracked, payments are processed correctly, and both parties have a record of the mentorship. The platform handles scheduling, video calls, and payments so you can focus on mentoring.

Yes. When a session is booked, both you and your mentee receive a calendar invite via email. This adds the meeting to your Google Calendar, Outlook, Apple Calendar, or any calendar app that supports .ics invites. The invite includes a link to join the video session.

Yes. Go to Availability and use the Calendar Sync section. Copy the MentorSub calendar email shown there, then invite it to calendar events when you're available to mentor. When the invite is verified, MentorSub will automatically add that time window to your availability so mentees can book it. If an invite can't be verified, you'll see a warning with next steps in the Calendar Sync section.

Send them a friendly message encouraging them to book. You can use the "Send booking instructions" button in the conversation banner, or simply message them: "When you're ready, click the Book a meeting button at the top of our conversation to pick a time." Make sure you've set your availability so they can see open slots.